Editing Chat Conversation report (section)

== Step-by-Step Instructions ==
The '''Chat Conversation report''' is structured to deliver key statistics at a glance, with several interactive features that allow you to filter and analyze your data effectively. Here’s a breakdown of its components:

=== Filter Chat Conversation Report Data ===
At the top of the report, there is a filter labeled '''Chat Conversations Date''' that allows you to specify a date range for the data displayed. The available options include:
- '''Today'''
- '''Yesterday'''
- '''Last 7 Days'''
- '''Last 30 Days'''
- '''Last 90 Days'''
- '''Custom Date Range''' (select an end date that will show data up to the specified date)

To use this filter:
1. Click on the '''Chat Conversations Date''' filter.
2. Choose one of the date range options listed in the dropdown.

=== Chat Conversation Report Statistics ===
The report features six key statistics at the top:
- '''Conversations Started''': The total number of conversations that were initiated by new customers.
- '''Contacts Created''': The count of new contacts created as a result of conversations, triggered when a visitor submits their email address via the email capture form.
- '''Messages Received''': The total number of messages sent to the unified inbox from both visitors and contacts.
- '''Messages Sent''': The total messages dispatched by agents or admins in response.
- '''Average Messages per Conversation''': This is the average calculable from messages sent and received during each conversation.
- '''Average First Response Time (min)''': This metric indicates the average time in minutes that a visitor waits before receiving the first reply.

You can export each statistic separately into a CSV file. To do this, hover over the statistic number and click on the vertical ellipses, then select '''Download Data'''.

=== Conversations Started Trend ===
This section showcases a graph titled '''Conversations Started Trend''', which visualizes the number of chats initiated over the specified date range. You can hover over each data point to view details on the number of conversations started on specific dates. Similar to the statistics, you can export this graph as a CSV file by hovering over it and selecting the '''Download Data''' button.

=== Conversations by Origin URL Table ===
The '''Chat by Origin URL''' table details conversation metrics according to their starting URLs. You can sort the table data by clicking on the column headers. The table includes:
- '''Originating URL''': Where the visitor started the chat.
- '''Conversations Started''': The number of threads initiated from that URL.
- '''Contacts Created''': New contacts from conversations, including those who used the Email Capture Form.
- '''Messages Received''': Total messages sent by visitors to your inbox.
- '''Messages Sent''': The amount sent by agents.
- '''Average Messages per Conversation''': Similar to the earlier stated statistic, but focused on URL tracking.
- '''Average Initial Response Time (mins)''': Average wait time for a visitor’s first reply.
- '''Average Conversations Started per Day''': A metric showing daily conversation generation via chat.
- '''Email Forms Sent''': Frequency that the email capture form was presented to visitors.
- '''Visitor to Contact Conversion''': Rate at which visitors convert into contacts.
- '''Most Used Device''': The device model most utilized by visitors when engaging.

To download this table's data, click the vertical ellipses in the top-right corner of the table, choose '''Download Data''', select the desired file format, and proceed with the download.