Editing Basic troubleshooting steps (section)

== Step-by-Step Instructions ==

Here are the basic troubleshooting steps you can follow to resolve issues with your ActiveCampaign account:

=== 1. Use a Different Browser or Update Your Browser ===
Sometimes, errors or unexpected behavior may be caused by browser-related issues.

* **Test with a Different Browser**: If you usually use '''Chrome''', try accessing ActiveCampaign using '''Mozilla Firefox''' or another browser to see if the problem persists. 
* **Update Your Browser**: Ensure that the browser being used is the latest version. Regular updates include important fixes and improvements.

=== 2. Turn Off Browser Extensions ===
Installed extensions can interfere with how the ActiveCampaign platform operates. Here's how to disable extensions in common browsers:

* **For Chrome**: Follow this guide [https://support.google.com/chrome_webstore/answer/2664769?hl=en]. 
* **For Firefox**: You can view the instructions [https://support.mozilla.org/en-US/kb/disable-or-remove-add-ons].

Perform this step carefully, turning off extensions one at a time to identify the source of the problem.

=== 3. Use an Incognito Browser ===
Accessing ActiveCampaign in a private browsing window can sometimes resolve issues stemming from cache or stored data. Here's how to use private browsing:

* **For Chrome**: Refer to this guide [https://support.google.com/chrome/answer/95464?hl=en&co=GENIE.Platform=Desktop].
* **For Firefox**: Instructions can be found here [https://support.mozilla.org/en-US/kb/private-browsing-use-firefox-without-history].

=== 4. Contact the ActiveCampaign Customer Experience Team ===
If the previous steps do not resolve your issue, it's advisable to reach out to the ActiveCampaign Customer Experience Team for further assistance. You can contact them directly [https://www.activecampaign.com/contact?_ga=2.176900261.1402992426.1675090557-1574226048.1656513178].