Editing Troubleshoot WhatsApp Messaging error messages (section)

== FAQ ==
=== 1. What should I do if a video fails to upload? ===
Check the encoding of the video file; you may need to convert it to a supported mp4 format using relevant software.

=== 2. How can I verify if a recipient's number is valid? ===
Try sending them a message from your personal WhatsApp account; if it goes through, the number is valid.

=== 3. What are the limits on sending messages via WhatsApp? ===
Unverified businesses can send up to 250 outbound messages in 24 hours. Verified businesses can send up to 1000.

=== 4. Why am I getting a message not sent error? ===
This could be due to hitting the message quota or the recipient not being in compliance with WhatsApp's policies.

=== 5. How do I create a utility template? ===
When creating a new template, ensure to select '''Utility''' as the type and disable the "Allow Category Change."

=== 6. What should I do if I encounter a new error? ===
Contact the ActiveCampaign Customer Experience team and provide details of the error for assistance.

=== 7. How can I check if my templates are approved? ===
Templates can be managed via your ActiveCampaign dashboard. Check the status on your templates directly in the WhatsApp messaging section.

This guide should serve as a comprehensive resource for understanding common WhatsApp messaging errors and how to resolve them effectively. By following these troubleshooting steps, you can maintain a seamless communication experience through WhatsApp Messaging.