Editing SMS Automation (section)

== Frequently Asked Questions (FAQ) ==

'''1. Who can access the enhanced SMS automation action?'''  
The feature is available to users on **Marketing** or **Sales** plans at the **Plus**, **Professional**, or **Enterprise** level with the **SMS add-on** enabled.

'''2. What’s new in the personalization system?'''  
A chip-based personalization experience with **type-ahead suggestions**, easy tag browsing, and full access to all personalization categories (Contact, Deal, Account, Custom Object).

'''3. Can I preview my SMS message before sending?'''  
Yes. The improved **SMS message preview** shows exactly how the message will appear to your contacts.

'''4. Do these changes affect my current automations?'''  
No. Existing SMS actions will remain functional. However, you may choose to edit those actions to take advantage of the new personalization and layout updates.

'''5. Is the SMS feature included in my plan by default?'''  
Not always. It is available as an **add-on**. New customers after June 3, 2024, should check the [pricing page](https://activecampaign.com/pricing) to confirm inclusion.

'''6. What happens if I exceed the SMS character limit?'''  
Additional characters may split the message across multiple SMS units, consuming more credits. Check the **SMS preview** to estimate length.

'''7. Do I need to get explicit consent from contacts to send SMS messages?'''  
Yes. As per compliance best practices, ensure that all SMS recipients have opted in to receive text communication.