Editing CX App (section)

== FAQ ==

=== 1. What are CX App Automation Actions? ===
CX App actions allow you to trigger events or send data through third-party integrations like Slack and Postmark directly from ActiveCampaign automation workflows.

=== 2. What’s new in the August 2024 update? ===
The enhancement adds support for new data types—Accounts, Deals, Ecommerce, and Custom Objects—within personalization for CX App actions.

=== 3. Which plans include this feature? ===
This update is available for customers on ActiveCampaign's **Starter**, **Plus**, **Professional**, and **Enterprise** plans that support Automations.

=== 4. Can I use Custom Object data in CX App actions? ===
Yes, if you have created Custom Objects in ActiveCampaign, their associated fields can now be inserted into CX App messages, provided they are connected correctly.

=== 5. Which CX Apps support this update? ===
While this depends on the third-party app, Slack and Postmark are two examples of apps that support enhanced personalization with the new data access.

=== 6. Do I need to change my existing automations? ===
No. Your existing automations will continue to work. However, you can edit them to take advantage of this broader personalization capability.

=== 7. Is manual data mapping needed to include data from Deals or Ecommerce? ===
No. The integration automatically exposes relevant data fields, which can be dynamically inserted via personalization tags within the action configuration UI.