Editing Troubleshooting Conversations (section)

== FAQ ==
=== Q1: Why can't I see the Conversations feature in my account? ===
A1: Only the Primary Account Admin can grant agent access to Conversations; check with them to ensure you have access.

=== Q2: What should I do if the chat widget is not appearing on my webpage? ===
A2: Check the toggle settings in Conversations, ensure your domain is whitelisted, and verify that the code is on the appropriate section of your webpage.

=== Q3: How can I enable desktop notifications for Conversations? ===
A3: Open the Conversations Inbox in your browser tab, set the Desktop Notifications toggle to "On," and allow notifications in your browser settings.

=== Q4: How do I test the auto-reply feature? ===
A4: Ensure Chatbot Automation is set up and activated. Test in a private browser window and send a chat message to see if you receive a reply.

=== Q5: What can I do if I'm missing messages while offline? ===
A5: Consider downloading the Conversations app for mobile to stay informed of new messages and send responses whenever possible.

=== Q6: Can I customize the messages sent by the chatbot? ===
A6: Yes, you can customize the auto-reply and chatbot messages through the Chatbot Automation settings in the Conversations tool.

=== Q7: Is the Conversations feature available in all ActiveCampaign plans? ===
A7: As of January 3, 2023, Conversations is not available for new purchase, but it may still be accessible to existing users based on plan type.

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