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== Troubleshooting == If you're encountering issues while implementing the updated CX App actions: * **Missing fields**: Ensure your external CX app supports the enhanced personalization capabilities and that the integration is properly configured and authorized. * **Unpopulated tags in messages**: Double-check that the personalization tags used (e.g. %ACCOUNT_NAME%) match the relevant object field syntax and exist for triggered contacts. * **Action not working**: Confirm the automation is active and that test contacts meet the condition criteria and pass through the CX app action node. * **Integration disconnects**: Reconnect your CX app through the '''Apps & Integrations''' section and confirm permissions.
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