Editing How syncing works with the ActiveCampaign Salesforce integration (section)

== FAQ ==
=== 1. What happens when fields are updated in both ActiveCampaign and Salesforce? ===
In cases of conflicting updates, Salesforce is treated as the primary source of information.

=== 2. Can I disable syncing for certain records? ===
Yes, by selecting specific criteria in the **Outbound Sync Settings**, you can exclude records from syncing.

=== 3. How often can I schedule syncs? ===
You can set sync frequency to every 1, 2, 3, 4, 6, 8, or 12 hours, or once daily.

=== 4. What tags are assigned to synced records? ===
Contacts, leads, and Person Accounts receive relevant tags, facilitating tracking in both platforms.

=== 5. How is an Opportunity synced from Salesforce to ActiveCampaign? ===
Syncing for Opportunities is enabled during the integration setup, and fields like Opportunity Name and Amount are automatically mapped.

=== 6. Is it necessary to install the Salesforce package in Salesforce? ===
Yes, the ActiveCampaign package must be installed within your Salesforce account to facilitate the integration.

=== 7. How can I stop the integration? ===
To completely stop the sync, uninstall the ActiveCampaign package from your Salesforce account.

This comprehensive guide aims to provide clarity on how syncing works with the ActiveCampaign Salesforce integration, enabling users to efficiently manage data flow between their tools and improve overall customer engagement.
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