Editing Troubleshooting site messages (section)

== FAQ ==

=== 1. Why are my site messages not appearing? ===
If site messages are not displayed, verify the installation of the site tracking code, ensure contacts have reached relevant automation steps, and check if the contacts possess tracking cookies.

=== 2. How do I know if the tracking code is properly installed? ===
You can verify the tracking code installation by visiting the page where the message should display and checking the contact profile for logged visits.

=== 3. What happens if contacts do not have tracking cookies? ===
Without tracking cookies, the system cannot match contacts with their page visits, and consequently, they will not see the site messages.

=== 4. Can I test site messages with real contacts? ===
It's recommended to test site messages with test contacts to ensure everything is set up correctly before including real contacts.

=== 5. How can I expedite testing if my automation has wait steps? ===
You can skip wait steps in your automation while testing to reach the ''Send a Site Message'' step faster.

=== 6. Where can I get additional help? ===
For further assistance, contact the ActiveCampaign Customer Experience Team through the support page.

By following these guidelines and troubleshooting steps for site messages, you can significantly improve how effectively you communicate with visitors on your website and address any potential issues efficiently.