Editing Partner Portal Common Questions (section)

=== FAQ ===
'''1. How will I be billed for my resold accounts?'''
- Billing occurs monthly or annually per account based on their specific billing cadence. Each account is billed on its own renewal day.

'''2. Can I customize the look of resold accounts?'''
- Yes, you can rebrand and customize accounts, including setting a custom domain.

'''3. What happens if my client forgets their password?'''
- Clients can reset their password from the login page or you can assist them by sending a reset email.

'''4. Do I receive support for my clients?'''
- As the service provider, you are the first point of contact for client support. ActiveCampaign will assist as needed but will primarily refer billing issues back to you.

'''5. How can I create trial accounts?'''
- You can create trial accounts by selecting "V1" from the pricing dropdown and choosing "Trial" from the plan options when adding a new account.

'''6. Can I upgrade my resold accounts?'''
- Yes, you can upgrade accounts through the Partner Portal by selecting a new plan in the Accounts Overview page.

'''7. Do my clients receive billing notices?'''
- No, only the agency will receive notifications regarding billing and account issues.

By mastering the functionalities and configuration options available in the Partner Portal, agencies can easily manage their client accounts and enhance their service offerings.
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