Editing Conversations visitor detail pane overview (section)

== Frequently Asked Questions (FAQ) ==
*Q1: How do I hide a widget in the visitor detail pane?*
A1: Click the gear icon next to the visitor's name in the detail pane, then click the eye icon to hide the widget.

*Q2: Can I customize the view of the visitor detail pane?*
A2: Yes, each agent can customize their view specific to their needs.

*Q3: What information can I see for unknown visitors?*
A3: For unknown visitors, you can see their visitor number and manually add an email address.

*Q4: How can I update a contact's information during a conversation?*
A4: Contact field values can be updated directly from the visitor detail pane.

*Q5: What should I do if the visitor detail pane is not loading?*
A5: Try refreshing your browser or checking your internet connection. If issues persist, reach out to support.

*Q6: Do changes made in the visitor detail pane affect other users?*
A6: No, customizations are specific to each agent and do not impact others.

*Q7: Is the Conversations feature still available for purchase?*
A7: No, Conversations is no longer available for purchase as of January 3, 2023.

By understanding the functionality and customization options of the '''Conversations visitor detail pane''', agents can enhance their interaction with visitors, ensuring a more effective and personalized engagement strategy.
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