Editing Custom Domain Name (CNAME) (section)

== FAQ ==
* '''Q: Can I create CNAMEs for sandbox accounts?'''
  A: No, CNAMEs cannot be set up for sandbox accounts.

* '''Q: How long does it take for CNAME changes to reflect?'''
  A: Changes may take up to 48 hours to fully propagate.

* '''Q: What should I do if the CNAME is not working?'''
  A: Check DNS settings and allow additional time for propagation; consider contacting support if issues persist.

* '''Q: Is a CNAME only for Agency Partners?'''
  A: Yes, the CNAME feature is specific to Agency Partners using eligible plans.

* '''Q: Can I use the same CNAME for multiple clients?'''
  A: Yes, however, it is recommended to create distinct subdomains for each client to enhance branding.

* '''Q: What happens if I enter an invalid CNAME?'''
  A: If the CNAME validation fails, an inline error message will be displayed, indicating the specific issue.

* '''Q: How do I check if my CNAME is functioning correctly?'''
  A: Test the URL in a browser to see if it directs to the expected destination. You may also use DNS lookup tools.

By following these guidelines, you can effectively utilize the Custom Domain Name (CNAME) feature to enhance your branding capabilities as an Agency Partner with ActiveCampaign.
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