Editing Conversations Mobile App (section)

=== FAQ ===

'''Q1: What do I need to use the Conversations mobile app?'''  
A1: You need to purchase the '''Conversations add-on''' and have agent permissions for your ActiveCampaign account.

'''Q2: Can I view both open and completed conversations in the app?'''  
A2: Yes, by using the filter option, you can select '''All''' to view both open and completed conversations.

'''Q3: How do I send an email from the Conversations app?'''  
A3: After selecting the conversation, tap on the '''Email''' option, compose your message, and tap '''Send'''.

'''Q4: Is the Conversations mobile app available for all ActiveCampaign plans?'''  
A4: No, the Conversations feature is not available for new customers as of January 3, 2023, and requires specific plans.

'''Q5: What should I do if I don't receive push notifications on my device?'''  
A5: Ensure that notifications are enabled for the app in your device settings and that you are connected to the internet.

'''Q6: Can I use the app on a tablet?'''  
A6: Yes, the app is compatible with both tablets and smartphones on the respective app stores.

'''Q7: What if I forget my login credentials for the app?'''  
A7: You can reset your password through the ActiveCampaign website, which will allow you to log back into the mobile app.

For additional resources and information, refer to the ActiveCampaign documentation on the main help site.
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