Editing Troubleshoot your automation (section)

== FAQ ==

=== 1. What should I do if my contact was not entered into the automation? ===
Verify the timing of automation activation and ensure it's set to '''Active'''.

=== 2. How can I check if an email was sent to a contact? ===
Use the automation path viewer to track how contacts move through the automation.

=== 3. What does it mean if a contact is Unsubscribed? ===
If a contact is marked as Unsubscribed, they will not receive any automated or direct campaigns until they opt back in.

=== 4. How do I check my automation's concurrency settings? ===
In the automation settings, you can review how many times a contact can enter the automation.

=== 5. Why didn't my email deliver? ===
Emails could go to a contact's spam folder or they may have specific status issues affecting delivery.

=== 6. What if the contact didn’t meet the conditions in an If/Else statement? ===
Verify that conditions are correctly configured and understand how they apply to contacts based on their movement earlier in the automation.

=== 7. Where can I find additional help? ===
If issues persist, reach out to the Customer Experience team or refer to the ActiveCampaign help documentation for more resources.

For more guidance, refer to related articles and troubleshooting documents available on ActiveCampaign's help center.
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