Editing Set hours and availability for Conversations chat (section)

=== FAQ ===

# '''What plans include the Conversations feature?'''
   - This feature is available for **Starter**, **Plus**, **Pro**, and **Enterprise** plans.

# '''Can I customize the availability settings for different agents?'''
   - Availability is set generally for all agents within the same account, but individual agents can mark themselves as "available" or "away".

# '''What happens if my chat widget is displayed during off hours?'''
   - If you choose to display the chat widget during off hours with an offline indicator, customers can still see that agents are unavailable.

# '''Is the Conversations feature available for purchase?'''
   - As of January 3, 2023, the **Conversations** feature is no longer available for purchase.

# '''Can I disable the chat widget completely?'''
   - Yes, you can choose to hide the widget completely outside of business hours by unchecking the corresponding option in the **Display Rules**.

# '''How do I know if an agent is online or offline?'''
   - Agents can indicate their status in the Conversations unified inbox, which will affect the display of the chat widget on your website.

# '''Can I use the chat widget for multiple time zones?'''
   - You can only set one time zone per widget, but you can configure multiple widgets for different time zones if necessary.
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