Editing SMS Inbox & Two Way Messaging (section)

=== FAQ ===
1. **What is SMS Inbox & Two-Way Messaging?**
   - It allows SMS Marketing customers to engage directly with their audience through a centralized inbox for SMS replies and automated responses.

2. **Which plans are eligible for this feature?**
   - The feature is available to customers on the Plus, Professional, and Enterprise plans with the SMS Marketing add-on.

3. **How do I access SMS Inbox?**
   - Click the '''Inbox icon''' in the left-hand navigation bar after ensuring you have a registered, dedicated number.

4. **What is the AI reply suggestions feature?**
   - This feature helps you quickly generate relevant responses based on your brand's tone and past conversations.

5. **Can I customize the AI replies?**
   - Yes, you can adjust the tone and content of the AI replies based on the context and your business needs.

6. **What do I do if I’m not receiving any SMS replies?**
   - Ensure your dedicated number is active and that there are no issues with your SMS settings or account plan.

7. **What information can I see about contacts in the SMS Inbox?**
   - You can view information such as tags, lists, and automations that each contact is part of, allowing for personalized interactions.
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