Editing Login verification process (section)

== FAQ ==

=== 1. What should I do if I receive a verification code for a login I didn’t attempt? ===
If you receive a verification request for a login attempt that you did not make, immediately reset your password and report this activity to the Customer Experience Team.

=== 2. Can I bypass the verification step? ===
Yes, by checking the '''“Remember me for 45 days”''' option when logging in, you can bypass the verification step for that device for 45 days.

=== 3. I can’t find the verification email, what should I do? ===
Ensure your email matches the account’s login email. Check your spam folder and add **help@activecampaign.com** to your safe sender list.

=== 4. The SMS code is not coming through, what can I do? ===
Make sure you entered a valid phone number that can receive texts. You can click the **Resend code** option to request a new code.

=== 5. I have updated my email but cannot access my account, what now? ===
Contact another Admin to update your email address or reach out to the Customer Experience Team for assistance.

=== 6. How do I enable multi-factor authentication? ===
You can enable MFA by following the steps provided in the ActiveCampaign MFA help article.

=== 7. What is the benefit of single sign-on (SSO)? ===
Using SSO provides an additional layer of security and conveniently streamlines the login process, eliminating the need for any verification steps.

For further assistance, please reach out to our Customer Experience Team or consult the relevant guide articles linked above for detailed steps and troubleshooting strategies.
```