Editing View ecommerce order information during a conversation (section)

== FAQ ==
1. '''Which ecommerce platforms are supported for viewing order information?'''
   - Supported platforms include **Shopify**, **WooCommerce**, **BigCommerce**, and **Square**.

2. '''What type of order information is displayed during a conversation?'''
   - The information includes the customer's total revenue, total orders, order numbers, order statuses, and product details.

3. '''Can I see order information for all visitors?'''
   - No, this feature only displays information for known visitors who have made previous purchases.

4. '''Is this feature available on all ActiveCampaign plans?'''
   - No, the Conversations feature was no longer available for purchase as of January 3, 2023.

5. '''What should I do if order information is not displaying?'''
   - Ensure integration with the ecommerce platform is active and that the visitor is recognized as a known customer.

6. '''Does this feature help with upselling or cross-selling?'''
   - Yes, agents can use parcel information about what customers have previously purchased to recommend related products.

7. '''How can I ensure that my agents are trained to use this feature effectively?'''
   - Organize training sessions that focus on interpreting the displayed information and applying it during customer interactions.

This comprehensive overview should assist users in effectively utilizing the feature to enhance their customer conversations.
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