Editing Twilio (section)

=== FAQ ===
'''Q: Do I need a paid Twilio account to use this integration?'''
A: Yes, a paid Twilio account is required to send SMS messages using this integration. Trial accounts should only be used for testing.

'''Q: Can I use multiple Twilio accounts with ActiveCampaign?'''
A: Yes, you can use more than one Twilio account; however, you can only use one Twilio account, project, and phone number per '''Send SMS Message using Twilio''' action in automation.

'''Q: Is there a character limit for SMS messages sent through Twilio?'''
A: Yes, the character limit for SMS messages is 1600 characters, including any personalized tags used in the message.

'''Q: Can the message be personalized?'''
A: Yes, messages can be personalized with contact, deal, account, and custom object fields, depending on your plan type.

'''Q: How do I check the logs of processed SMS messages?'''
A: You can view logs by clicking on '''Apps''' > '''Connected Apps''' > '''Twilio''' and then selecting the '''View Logs''' button.

'''Q: What to do if my SMS messages fail to send?'''
A: Check your Twilio setup, ensure all credentials are correct, and refer to the '''View Logs''' to identify any issues with your SMS messages.

For more details on connecting apps and utilizing ActiveCampaign's features, refer to the [https://ac.ac-page.com/native-integration-service?src=zd_hc integration service documentation].
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