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=== FAQ === '''Q1: What plans support the Track email opens feature?''' A1: The feature is available to users on the '''Plus''', '''Professional''', and '''Enterprise''' plans. '''Q2: Can I track emails sent outside of Gmail?''' A2: No, the tracking feature is specifically designed for emails sent via the Gmail interface using the ActiveCampaign Chrome extension. '''Q3: How does Apple Mail Privacy Protection affect tracking?''' A3: Opens from Apple Mail clients with Mail Privacy Protection enabled will still reflect in your metrics, even if the recipient does not engage with the content. '''Q4: What happens if I don’t see the ActiveCampaign logo in my sent emails?''' A4: This may indicate that the tracking option was not enabled when you sent the email or that the extension needs to be configured properly. '''Q5: Can I track emails sent to multiple recipients?''' A5: Tracking is designed primarily for individual recipients. If the email is sent to multiple contacts, track each contact's opens separately in your reports. '''Q6: How do I manage contacts in my ignore list?''' A6: To manage your ignore list, you may refer to the documentation on how to manage contact details with the ActiveCampaign Chrome extension. '''Q7: Is there a limit to the number of emails I can track?''' A7: There is no specified limit; however, each contact’s interactions will be recorded based on individual email opens. For more information on related functionalities, please refer back to the [[Apps]] and [[Chrome Extension]] categories. ```
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