Editing SMS Reply Trigger & Trigger Specific Conditions (section)

== FAQ ==
''Below are some frequently asked questions regarding the SMS Reply Trigger and its configurations:''

1. **What is the SMS Reply Trigger?**
   - The SMS Reply Trigger activates automations based on customer replies to SMS messages.

2. **Can I use keywords for segmenting replies?**
   - Yes, you can set segmentation rules based on specific keywords or phrases included in the replies.

3. **How many times can a single trigger activate?**
   - You can configure a trigger to activate either '''Once''' or '''Multiple Times''' depending on your needs.

4. **Is the SMS Reply Trigger available to all ActiveCampaign users?**
   - This feature is available for all customers who have the SMS add-on activated.

5. **What kind of follow-up messages can I send based on SMS replies?**
   - Follow-up messages can be personalized based on the content of the reply, enhancing customer engagement.

6. **How can I test if my SMS Reply Trigger is working?**
   - You can use the A/B testing option within ActiveCampaign to simulate responses and see if the automation activates as intended.

7. **What should I do if my trigger does not activate?**
   - Check your automation workflow for any misconfigurations, ensure that the SMS add-on is active, and verify your trigger conditions.

By employing the '''SMS Reply Trigger''' and its diverse configuration options, you can significantly enhance your marketing automation strategies, resulting in improved customer engagement and interaction.
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