Editing SMS HELP and INFO keyword support (section)

=== FAQ ===
==== 1. What happens if a contact replies with "HELP NOW"? ====
Only the single words '''HELP''' or '''INFO''' will trigger the automated response. Additional words will not.

==== 2. Can I change the default reply message? ====
No, the default message cannot be customized. It is preset by the SMS platform.

==== 3. Do I need a specific plan to access this feature? ====
Yes, the SMS feature, including the HELP and INFO keywords, requires a Plus, Professional, or Enterprise plan, along with the SMS add-on.

==== 4. Are the keywords case sensitive? ====
No, the keywords '''HELP''' and '''INFO''' can be sent in any case, and both will trigger a response.

==== 5. How can I inform my contacts about the use of these keywords? ====
Include messages in your SMS communications that clearly state they should reply with '''HELP''' or '''INFO''' for support.

==== 6. Can I track usage statistics for help requests? ====
While the feature provides automated responses, tracking requires additional analysis of recipient interactions through your account's message reports.

==== 7. What is the standard unsubscribe message? ====
The standard reply for all keyword requests includes: “Reply STOP to unsubscribe. Msg&Data Rates May Apply.” 

By implementing the '''SMS HELP and INFO keyword support''', your business can provide a hands-off approach for customer assistance via SMS, enriching the customer experience while maintaining seamless communication.
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