Editing FAQs and Glossary for A2P 10DLC (section)

=== Frequently Asked Questions (FAQ) ===

'''Q1: How do I know if I am affected by A2P 10DLC and need to register?'''
A: If you send SMS messages to numbers in the United States, including those in Puerto Rico and Guam, you must register.

'''Q2: What happens if I don’t register?'''
A: Unregistered SMS messages may not be delivered, resulting in disruptions to your communication strategy.

'''Q3: How often do I need to register?'''
A: Generally, registration is a one-time process, unless you previously registered under the express low-volume option prior to October 2, 2022.

'''Q4: Will I receive a dedicated phone number after registering?'''
A: Yes, registration includes a dedicated phone number for your SMS campaigns.

'''Q5: Does this affect users outside the United States?'''
A: Yes, all ActiveCampaign users sending SMS to U.S. numbers must complete this registration.

'''Q6: What penalties exist for violating SMS messaging guidelines?'''
A: Users who violate guidelines may incur fines from U.S. telecom carriers, potentially reaching $10,000 per occurrence.

'''Q7: How will ActiveCampaign help with the registration process?'''
A: ActiveCampaign provides a user-friendly registration process within the platform, alongside support for addressing any inquiries or issues.

This article will continue to be updated with additional resources and information as new compliance requirements related to A2P 10DLC become available. For further details on registration and compliance, refer to the relevant documentation.