Editing Conversations overview (section)

=== FAQ Section ===

'''Q1: Who can activate the Conversations feature?'''
A1: Only Primary Admins can activate the Conversations feature within ActiveCampaign.

'''Q2: How much does Conversations cost?'''
A2: Conversations costs $19 per seat, per month.

'''Q3: Can I have chat conversations on mobile?'''
A3: Yes, you can respond to incoming chats from your computer or mobile device.

'''Q4: What happens if a customer sends an email?'''
A4: You can respond to inbound emails from contacts directly through the Conversations inbox.

'''Q5: Is Conversations available in all ActiveCampaign plans?'''
A5: Yes, Conversations is available on all plan levels as an add-on.

'''Q6: How can I personalize customer interactions?'''
A6: Use customer data extracted from chat interactions to tailor responses and improve engagement.

'''Q7: What is the unified inbox?'''
A7: The unified inbox is where all customer conversations are stored, allowing your team to manage interactions efficiently.

By effectively utilizing the '''Conversations''' feature, you can greatly enhance customer engagement and operational efficiency, ultimately leading to higher conversion rates and improved customer satisfaction.
```