Editing Conversations Mobile App (section)

=== Common Use Cases with Examples ===

* A customer inquiring about product details via live chat: You can respond immediately using the chat feature while on the go, thereby enhancing customer satisfaction.
* Responding to inbound emails from leads that have reached out without any ongoing chat: After viewing the inquiry, simply select the email option and type your thorough response.
* Following up on leads who might have previously engaged but did not convert: Use the app to check any ongoing conversations and handle them promptly.