Editing Assign conversations to agents (section)

== FAQ section ==
=== How do assignment notifications work? ===
Agents receive notifications for incoming messages with an '''Unassigned''' status, when a conversation is assigned or reassigned to them, and when an assigned conversation is marked as '''Unassigned'''.

=== Can any agent contribute to a conversation? ===
Yes, any agent can contribute to a conversation, regardless of whether they are assigned to it.

=== Will the conversation remain assigned when it's marked as complete? ===
No, conversations marked as complete will revert to an '''unassigned''' status. All agents will be notified if a visitor decides to reopen the conversation.

=== What happens if no agent takes ownership of an unassigned conversation? ===
If no agent takes ownership of an '''unassigned''' conversation, it will remain in the inbox and can be assigned at any time by available agents.

=== How can I improve response times with assignments? ===
Optimize your team’s workflow by strategically assigning conversations to agents based on their availability and expertise, and regularly updating the team on ongoing conversations.

By effectively managing conversations through assigning and filtering, you can ensure that your team communicates more efficiently, ultimately leading to enhanced customer satisfaction.