Editing View ecommerce order information during a conversation (section)

== Introduction ==
The '''View ecommerce order information during a conversation''' feature in ActiveCampaign enhances the customer support experience by providing agents with comprehensive visibility into a known visitor's order history during live conversations. This capability is essential for fostering meaningful interactions, as it enables agents to address queries related to previous purchases swiftly, recommend products, or resolve issues based on the customer's purchase behavior.

Understanding the order details—including total revenue, order status, and specific items purchased—equips agents with the necessary context to provide personalized assistance. This kind of tailored support not only boosts customer satisfaction but also drives retention and loyalty, making it a valuable asset for businesses leveraging ecommerce integrations.