Editing Turn off ActiveCampaign branding (section)

= How to turn off ActiveCampaign branding in your account =

== Introduction ==

The ability to turn off '''ActiveCampaign''' branding within your account allows you to create a more customized experience for your users. This feature is particularly important for agencies, resellers, and larger organizations that wish to present a more tailored or private branding experience. It enables you to remove all mentions of ActiveCampaign from various interfaces and surfaces, ensuring that your branding takes precedence. This not only helps in maintaining brand consistency but can also foster greater trust among users.

== How to Access This Feature ==

To access the '''Turn off ActiveCampaign branding''' feature, navigate to the '''Settings''' menu in your ActiveCampaign account:

1. Click on the '''Settings''' (gear icon) found on the left-hand side of the dashboard.
2. Select the '''Appearance''' option from the drop-down menu to enter the Appearance Settings page.

== Step-by-step Instructions ==

Follow these detailed steps to turn off ActiveCampaign branding:

1. **Navigate to the Appearance Settings**: Click on '''Settings''' (gear icon) > '''Appearance'''.
   
2. **Adjust Branding Toggle**: In the "Admin Panel" section on the right, find the '''ActiveCampaign branding''' toggle. Click on it to set it to "Off".

3. **Manage In-app Chat**: After turning off the branding, the '''In-app Chat''' toggle will appear. By default, this toggle will be set to "Off". You can turn it "On" or "Off" according to your preference by clicking on it.

4. **Save Your Settings**: Once you have made your changes, click the '''Save Settings''' button at the bottom of the page.

5. **Refresh the Page**: After saving, ensure to refresh your page to see the changes reflected within your account.

== Configuration Options and Settings ==

When turning off ActiveCampaign branding, the following options and settings are available for configuration:

- **ActiveCampaign branding toggle**: This option allows you to turn off all appearances of the ActiveCampaign name and logo from your account.
- **In-app Chat toggle**: This setting allows you to enable or disable the in-app chat feature, which will be disabled by default when branding is turned off.

When this feature is enabled, all interface elements will not display ActiveCampaign references, ensuring a seamless user experience tailored to your brand's needs.

== Best Practices and Tips ==

- **Review Brand Consistency**: Ensure that any custom branding materials align with your new setup to maintain a consistent appearance across all platforms.
- **Monitor User Interaction**: After turning off the branding, monitor how users interact with your application, especially regarding the in-app chat functionality.
- **Educate Your Team**: Make sure that all team members understand the implications of turning off branding, especially regarding customer support inquiries that may have previously used the in-app chat.

== Common Use Cases with Examples ==

1. **Agencies**: Agencies working with multiple clients can turn off ActiveCampaign branding to ensure that each client sees only their branding, enhancing brand authority.
  
2. **Whitelabelling**: Companies that offer whitelabeled solutions benefit significantly from this feature, as all ActiveCampaign identifiers can be removed from the interface.
  
3. **Customized User Experience**: Brands that want to provide a distinct experience by removing external references can make use of this feature to reduce distractions for their users.

== Troubleshooting Section ==

If you're encountering issues when attempting to turn off branding, consider the following troubleshooting steps:

- **Ensure Admin Access**: Only users within the Admin group can adjust this setting. Make sure you have the appropriate permissions.
  
- **Feature Limitations**: Be aware that once you turn off the branding, certain features such as the "Chat with us" option will no longer be accessible unless re-enabled.

- **Page Refresh**: If changes do not appear immediately after saving, refresh the browser page to view updated settings.

== Related Features Section ==

- For information on customization options, see the [[Appearance]] settings documentation.
- Learn about the benefits of [[Custom Branding]] and integrating other tools with ActiveCampaign.

== FAQ Section ==

1. **Can any user turn off ActiveCampaign branding?**
   - No, only users in the Admin group can toggle this setting.

2. **What happens if I turn off ActiveCampaign branding?**
   - All mentions of ActiveCampaign, including names and logos, will be hidden. 

3. **Can I still access the support chat after turning off branding?**
   - No, the support chat option will not be available unless you manually enable the "In-app Chat" feature.

4. **Is there a way to revert back to the original branding?**
   - Yes, simply follow the same steps to access the settings and toggle the branding back to "On".

5. **What plan types are required to turn off ActiveCampaign branding?**
   - This feature is available for Plus, Pro, and Enterprise plans.

6. **Will turning off branding affect any integrations?**
   - Yes, integrations that reference ActiveCampaign will also have their branding hidden.

7. **How can I customize the In-app Chat feature?**
   - After disabling branding, you can enable the In-app Chat toggle and configure it as needed.

By following the guidelines in this article, you can effectively turn off ActiveCampaign branding and create a more cohesive brand experience for your users.
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