Editing Track email opens (section)

== Track email opens using the ActiveCampaign Chrome extension ==

=== Introduction ===
The '''Track email opens''' feature integrated with the ActiveCampaign Chrome extension allows users to effectively monitor the engagement of their email communications directly within Gmail. This capability is essential because it provides valuable insights into how recipients interact with your messages, allowing for better follow-up strategies and improved relationship management. By visualizing the number of opens for each email, users can tailor their communications according to the recipient's engagement level.

Availability is limited to specific pricing plans, ensuring that users on the '''Plus''', '''Professional''', and '''Enterprise''' plans have access to this robust tracking feature, which enhances the overall email marketing strategy.

=== How to access this feature ===
To utilize the '''Track email opens''' feature, you must first install the ActiveCampaign Chrome extension. Once installed, the extension seamlessly integrates with your Gmail account, enabling a straightforward method for tracking email opens. 

You can download the ActiveCampaign Chrome extension from the Google Chrome store [https://chrome.google.com/webstore/detail/activecampaign-for-chrome/ilgclabmhgbhfoohngmjadlfmbagmlnf?hl=en-US].

=== Step-by-step instructions ===
Here’s how to enable email tracking for individual emails sent from your Gmail account:

# Open your Gmail account and compose a new email to your contact.
# In the email composition window, locate the '''ActiveCampaign logo''' that appears in the toolbar at the bottom. If email tracking is not enabled, this logo will be blue without a green checkmark.
   ![ActiveCampaign logo with no green check mark indicating email not tracked](https://help.activecampaign.com/system/photos/360078964759/_DSC5836_Sarah.jpg)
# To enable tracking, click the '''ActiveCampaign logo'''. After enabling, it will turn blue with a green checkmark.
   ![ActiveCampaign logo with green check mark indicating email is tracked](https://help.activecampaign.com/system/photos/360078964759/_DSC5836_Sarah.jpg)
# Finally, click '''Send''' to deliver the email with tracking enabled.

=== How do I know if a contact opened my email? ===
Once email tracking is active, the '''ActiveCampaign logo''' next to your sent email provides information on its engagement. The number next to the logo will indicate how many times the contact has opened your email. For instance, if the logo shows "0," it indicates that the email has not yet been opened by the recipient.
![Contact showing not opened email](https://help.activecampaign.com/system/photos/360078964759/_DSC5836_Sarah.jpg)

To check the open status of a tracked email, simply open the sent message. The tracking metrics will be displayed at the top of the email.

Note: Tracking will not occur if the email falls within the untracked domains of your ignore list. For further details on managing your ignore list, refer to the appropriate documentation. 

=== How to enable default email tracking ===
To enable default email tracking for all emails sent from your Gmail account, follow these steps:

# Click on the '''settings gear icon''' located in the top right corner of the extension popup.
   ![Settings gear icon](https://help.activecampaign.com/system/photos/360078964759/_DSC5836_Sarah.jpg)
# Navigate to '''Gmail Tracking'''.
   ![Click on Gmail Tracking](https://help.activecampaign.com/system/photos/360078964759/_DSC5836_Sarah.jpg)
# Finally, check the box next to '''track emails by default'''.
   ![Click checkbox track emails by default](https://help.activecampaign.com/system/photos/360078964759/_DSC5836_Sarah.jpg)

=== Best practices and tips ===
- Regularly check your sent emails to keep track of engagement levels.
- Utilize the tracking data to craft personalized follow-ups based on the contact’s interaction with your emails.
- Consider using the information across multiple campaigns to identify trends in your contact's reading habits.
- Be mindful of contacts using Apple Mail with Mail Privacy Protection enabled, as their opens may still be reported even if they haven't directly engaged with the email.

=== Common use cases ===
1. **Sales Follow-ups**: After sending a proposal, track whether the recipient has opened your email to determine the urgency of a follow-up.
2. **Event Invitations**: Monitor if contacts have opened invite emails to gauge interest levels and increase engagement.
3. **Newsletter Engagement**: Assess how many subscribers are engaging with your regular newsletters to adapt content strategies accordingly.

=== Troubleshooting ===
- If a tracked email does not appear in your sent folder with the ActiveCampaign logo, ensure that the '''ActiveCampaign Chrome extension''' is properly installed and configured.
- Check that you are logged into your ActiveCampaign account associated with your Gmail account.
- For contacts on your ignore list, any interaction with their emails will not be tracked. Review and update your ignore list as necessary.

=== FAQ ===
'''Q1: What plans support the Track email opens feature?'''  
A1: The feature is available to users on the '''Plus''', '''Professional''', and '''Enterprise''' plans.

'''Q2: Can I track emails sent outside of Gmail?'''  
A2: No, the tracking feature is specifically designed for emails sent via the Gmail interface using the ActiveCampaign Chrome extension.

'''Q3: How does Apple Mail Privacy Protection affect tracking?'''  
A3: Opens from Apple Mail clients with Mail Privacy Protection enabled will still reflect in your metrics, even if the recipient does not engage with the content. 

'''Q4: What happens if I don’t see the ActiveCampaign logo in my sent emails?'''  
A4: This may indicate that the tracking option was not enabled when you sent the email or that the extension needs to be configured properly.

'''Q5: Can I track emails sent to multiple recipients?'''  
A5: Tracking is designed primarily for individual recipients. If the email is sent to multiple contacts, track each contact's opens separately in your reports.

'''Q6: How do I manage contacts in my ignore list?'''  
A6: To manage your ignore list, you may refer to the documentation on how to manage contact details with the ActiveCampaign Chrome extension.

'''Q7: Is there a limit to the number of emails I can track?'''  
A7: There is no specified limit; however, each contact’s interactions will be recorded based on individual email opens.

For more information on related functionalities, please refer back to the [[Apps]] and [[Chrome Extension]] categories.
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