Editing Sent on behalf of header (section)

= How do I remove the “Sent on behalf of” header? =

== Introduction ==
The '''“Sent on behalf of” header''' is a message that can appear at the top of emails sent through ActiveCampaign. This header can be a concern for many users, as it often indicates that the email has not been properly authenticated. This can potentially harm the professionalism and credibility of emails, leading to lower engagement rates. Understanding how to remove this header is essential for maintaining a polished image in your email communications.

In this article, we will discuss why this header exists, how you can access the settings related to it, and provide step-by-step instructions to ensure your emails are sent without this undesirable header. 

== How to Access This Feature ==
To address the issue with the '''“Sent on behalf of” header''', you will need to ensure that you have set up email authentication properly. This is a part of your domain settings within ActiveCampaign. 

1. Log in to your ActiveCampaign account.
2. Navigate to the settings section where you manage your domain and email configurations—a crucial step in ensuring your emails look professional.

== Step-by-Step Instructions ==
The following steps are necessary to remove the '''“Sent on behalf of” header'''. They involve setting up DKIM (DomainKeys Identified Mail) for your sending domain, which is essential for authenticating your emails.

1. **Verify your sending domain**: 
   - This is the first step in ensuring no header appears. Go to your domain settings and confirm that your sending domain is verified. If it's not, follow the instructions to verify it.

2. **Set up DKIM**: 
   - DKIM enables your email to be authenticated, preventing the "sent on behalf of" header from appearing. You should refer to the documentation on how to set up DKIM.

3. **Check DKIM records**:
   - If you have already set up DKIM but still see the header, it suggests that your DKIM records may not be set up correctly. You should review your records and make any necessary corrections. This is critical for maintaining your email's integrity.

4. **Test your email**: 
   - After making necessary changes to your DKIM setup, send a test email to ensure that the header does not appear in the outgoing message.

== Configuration Options and Settings ==
Managing your domain and its associated settings is vital for email delivery:

- **Sending Domain**: Verify and authenticate your sending domain.
- **DKIM Authentication**: Set up DKIM for your sending domain to remove the undesirable header.

For further guidance on setting up these configurations, refer to the appropriate ActiveCampaign documentation on '''DKIM and DMARC authentication'''.

== Best Practices and Tips ==
1. **Ensure DKIM is always set up**: Regularly check your DKIM configuration to ensure it remains valid.
2. **Stay updated on authentication requirements**: Email providers like Gmail and Yahoo are constantly updating their security standards. Being proactive about these changes can save you from authentication issues.
3. **Monitor email performance**: Pay attention to your open rates and engagement metrics to see if improving email authentication positively affects your communication.

== Troubleshooting ==
If you have set up DKIM but still see the '''“Sent on behalf of” header''', consider the following steps:

1. **Re-check DKIM records**: There may be typos or incorrect DNS entries that need correcting.
2. **Contact Support**: If you continue to experience issues, reaching out to ActiveCampaign support can provide specific assistance tailored to your account setup.
3. **Review your sending domain settings**: Ensure all configurations are correct and up-to-date following any changes made to your domain.

== FAQ ==
=== What is the "Sent on behalf of" header? ===
The '''“Sent on behalf of” header''' appears when emails are not properly authenticated with DKIM, indicating to recipients that there may be an issue with the email's authenticity.

=== Why do I see this header on my emails? ===
This header generally appears if DKIM has not been set up correctly for your sending domain or if it hasn’t been set up at all.

=== How do I set up DKIM? ===
You can set up DKIM by navigating to your domain settings in ActiveCampaign and following the instructions to authenticate your sending domain.

=== Will removing this header affect my email delivery? ===
No, removing the header by properly setting up DKIM enhances the credibility of your emails and can potentially improve delivery rates.

=== What happens if I ignore this header? ===
Ignoring this header can lead to emails being marked as spam or dismissed by recipients as unprofessional, resulting in lower engagement.

=== Are there other authentication methods apart from DKIM? ===
Yes, there’s also DMARC (Domain-based Message Authentication, Reporting & Conformance), which works alongside DKIM and SPF (Sender Policy Framework) for better email security.

=== How can I verify if DKIM is properly set up? ===
You can send a test email after configuration changes and check the email headers to see if the "sent on behalf of" message appears. Alternatively, use online DKIM verification tools.

For additional reading and information on the technical setup, you can refer to the official ActiveCampaign documentation on [[DKIM and DMARC]].
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