Editing Repair your sending reputation (section)

= How to Repair Your Sending Reputation =

== Introduction ==
In the world of email marketing, your '''sending reputation''' is crucial for ensuring that your emails land in customers' inboxes instead of getting lost in the spam folder. This article will guide you through the process of repairing your sending reputation, an essential aspect of maintaining effective email deliverability. A poor sending reputation can result from various factors, including high spam complaints or sending emails to unengaged recipients. Understanding how to address these issues is vital for improving engagement and maintaining a healthy email list.

== How to Access This Feature ==
To start repairing your sending reputation, you'll need to evaluate your current sending practices and engagement metrics. The information required for this task can typically be found within your ActiveCampaign dashboard under the reports or analytics sections.

== Step-by-Step Instructions ==
Here’s a detailed guide on how to systematically repair your sending reputation:

=== 1. Identify Dates and Possible Causes ===
Begin by analyzing historical data around the time your sending reputation declined. Key events to consider include:
  - A decline in open rates
  - An increase in spam complaints
  - Misconfiguration issues
  - The introduction of new or poor-quality contact lists
  - An unexpected increase in send volume

Gathering this information can help you pinpoint specific factors that have adversely affected your reputation. You can use '''Google Postmaster Tools''' to check your domain reputation more effectively.

=== 2. Slow Down the Frequency of Your Sends ===
To help improve inbox placement, it is advisable to pause all email sends for one week. This period acts as a cool-down for your domain. Upon resuming, start by sending emails only to contacts who have clicked a link in your email within the last 30 days. This helps by focusing on engaged users. Make sure you do not send over 25,000-50,000 emails in one day initially.

If you observe improvements, incrementally expand your reach to include contacts who opened or clicked emails within the last three months, eventually extending this to six months.

=== 3. Remove Unengaged Contacts from Your List ===
Regularly review your list and remove contacts who have not engaged with your emails in the last six months or longer. This step is critical because sending emails to unengaged contacts can damage your domain reputation. Focus on maintaining a list of engaged subscribers, as this signals to email service providers (ESPs) that your emails are wanted. You can utilize the '''Engagement Management tool''' to effectively remove unengaged subscribers.

=== 4. Make It Easy for Contacts to Unsubscribe ===
Ensure that subscribers can easily opt-out if they no longer wish to receive your emails. It's recommended to include '''unsubscribe options''' at both the top and bottom of your email campaigns. This step not only improves customer satisfaction but also reduces the chances of contacts marking your emails as spam.

=== 5. Review Your Opt-in Process ===
Double-check your opt-in procedures to ensure they are robust. All content sent should reflect what contacts signed up to receive. Consider implementing fields like '''Captcha''' and utilize '''double opt-in''' methods to improve the quality of your subscriber list. Avoid sending to rented or purchased lists, as these can significantly harm your sending reputation.

=== 6. Personalize Your Campaigns ===
To enhance engagement, personalize your emails as much as possible. Most ESPs can identify targeted language, which increases the likelihood of emails landing in the inbox. Use '''personalization tags''' and '''conditional content''' to make your communications more relevant to recipients.

=== 7. Be Patient ===
Repairing your sending reputation is not an instant process; typically, it can take anywhere from 30 to 60 days. Patience and consistent application of the strategies detailed above are essential for long-term improvement.

== Configuration Options and Settings ==
The following settings are important for maintaining your sending reputation:
  - '''Google Postmaster Tools''' - Use this tool to check your domain reputation.
  - '''Engagement Management tool''' - Helps in removing unengaged subscribers from your email list.
  - '''Captcha''' and '''double opt-in''' fields to ensure a clean opt-in process.
  - '''Personalization tags''' and '''conditional content''' to enhance engagement.

== Best Practices and Tips ==
- Regularly clean your email list to enhance engagement metrics.
- Monitor email performance data frequently to catch downward trends early.
- Test different sending times and email formats to see what resonates with your audience.
- Maintain transparency in your communications; always ensure contacts know what to expect.

== Troubleshooting ==
If you encounter issues while working to repair your sending reputation, consider these common problems:
- Continuously high spam complaint rates may indicate the necessity to further refine your content and targeting strategies.
- Low engagement may suggest that emails are not resonating with your audience, necessitating a review of the content strategy utilized.

== Related Features ==
For further insights that can complement your efforts in repairing your sending reputation, consider reviewing:
- [[Email Marketing]]
- [[List Management]]
- [[Engagement Management]]

== FAQ ==
Here are some frequently asked questions regarding repairing sending reputation:

=== Q1: How long does it take to repair my sending reputation? ===
A: The process typically takes about 30 to 60 days, depending on your actions and improvements.

=== Q2: What are common reasons for a poor sending reputation? ===
A: Common reasons include high spam complaints, sending to unengaged contacts, and mismanagement of email lists.

=== Q3: Is it necessary to remove unengaged contacts? ===
A: Yes, removing unengaged contacts is essential, as their inactivity can negatively impact your send rate and reputation.

=== Q4: What tools can I use to monitor my sending reputation? ===
A: You can utilize '''Google Postmaster Tools''' to monitor your domain reputation effectively.

=== Q5: How should I personalize my emails? ===
A: Use '''personalization tags''' and '''conditional content''' to make your emails more relevant based on recipient data.

=== Q6: Where should I place unsubscribe options in my emails? ===
A: Unsubscribe options should be present at both the top and bottom of your emails to provide easy access for users.

=== Q7: What initial steps should I take when my reputation declines? ===
A: Begin by identifying the dates and causes of the decline, then adjust your sending strategies as outlined above.

By closely following these guidelines and implementing the best practices, you can work towards successfully repairing your sending reputation and ensuring better email deliverability.
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