Editing Register for a dedicated Australian SMS number (section)

== Register for a dedicated Australian SMS number ==

ActiveCampaign offers a feature to register for a dedicated Australian SMS number, which is essential for businesses planning to send SMS messages to recipients in Australia. This registration process not only helps users comply with local regulations but also ensures that businesses can communicate effectively with their audience through a dedicated, recognized number.

=== Introduction ===
Registering for a dedicated Australian SMS number allows businesses to send SMS messages using a specific 10-digit long code. This feature is particularly significant in maintaining compliance with local regulatory standards while fostering legitimate communication channels with customers. Despite being optional, completing this registration is '''highly recommended''' to ensure that SMS communications are not blocked or filtered by providers or regulators.

=== How to Access This Feature ===
To access the registration process for an Australian SMS number, navigate to your ActiveCampaign account. Specifically, go to the '''SMS''' section, and select '''Registration'''.

=== Step-by-Step Instructions ===
Follow these steps to submit your regulatory bundle for acquiring a dedicated Australian SMS number:

# Click the '''Register''' button for Australia.
# Fill in your business information, specifically the '''Business name''' and '''Business ID number''' fields, and then click the '''Continue''' button.
# On the following screen, enter your business address information, starting with the '''Country''' dropdown field. After completing this section, click '''Continue'''.
# Next, you will need to provide the required '''supporting documentation'''. Make sure to select the appropriate file types and upload your documents. When done, click '''Continue'''.

After submitting your registration, your account status will change to '''Pending approval'''. This approval process can take approximately 3-5 business days. Once approved, your account will be assigned a dedicated Australian phone number for SMS communications.

=== Configuration Options and Settings ===
While the registration process involves filling out certain fields and uploading documents, it's important to be aware of the following key configuration options:

- '''Business name''': Ensure that this reflects your registered business name for compliance verification.
- '''Business ID number''': This identifier is critical for completing the registration.
- '''Supporting documentation''': Accurate documentation varies by business type but must be complete and correctly formatted for approval.

=== Best Practices and Tips ===
- Always double-check the information input into the '''Business name''' and '''Business ID number''' fields to avoid any errors.
- Ensure that the supporting documentation is in an accepted format and clearly displays the required information.
- Keep records of your submission and any communications relating to your registration for reference.
- Be aware of the review period (3-5 business days) and plan your SMS communications accordingly.
- If possible, submit your registration during peak business hours to ensure any potential issues can be quickly resolved.

=== Troubleshooting Section ===
If you encounter issues during the registration process, a red callout box will appear, outlining the specific error that must be addressed to approve your registration. Here’s how to troubleshoot:

1. Navigate back to '''SMS > Registration'''.
2. Review the error message, which will indicate what information needs to be corrected.
3. Update any incorrect details as specified in the error message.
4. Resubmit your corrected registration for review.

=== Related Features ===
For further information or features related to SMS management, refer to the following documentation:
- [[SMS]]
- [[Registration]]

=== FAQ Section ===

# '''What is a dedicated Australian SMS number?'''
A dedicated Australian SMS number is a 10-digit long code assigned to businesses for sending SMS messages to recipients in Australia.

# '''Who can register for this SMS number?'''
Only users within the Admin Group of an ActiveCampaign account can submit the registration for an Australian SMS number.

# '''Is registration for an Australian SMS number mandatory?'''
While registration is optional, it is highly recommended to ensure compliance with local regulations and to avoid issues with message delivery.

# '''What are the required documents for registration?'''
Businesses need to provide accurate business name information, a business ID number, and any necessary supporting documentation that verifies their business identity.

# '''What happens after I submit my registration?'''
Your account will show as '''Pending approval''' until it has been reviewed. The approval process typically takes 3-5 business days.

# '''How will I know if my registration has been approved?'''
Once your registration is approved, you will be notified, and a dedicated Australian phone number will be assigned in your ActiveCampaign account for SMS use.

# '''What should I do if my registration fails?'''
If your registration fails, follow the troubleshooting steps by reviewing the error details, making necessary corrections, and resubmitting the registration.

By following this guide, users can streamline their registration for a dedicated Australian SMS number, ensuring effective communication via SMS for their business operations.
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