Editing Marketing Automation (section)

== SMS Automation Action Improvements ==

'''Supal Desai'''  
Last updated September 6, 2024 at 5:18 PM

We've enhanced the “Send SMS” automation action with more intuitive and easier-to-navigate configuration steps. 

SMS is available as an add-on for the following plans: 
* Marketing Plus, Professional, and Enterprise
* Sales Plus, Professional, and Enterprise

New customers as of June 3, 2024: Check our pricing page to see if this feature is included in your plan.

=== Key Improvements ===
* '''Brand-New Personalization Experience:''' Enjoy a consistent and intuitive personalization process with chip-based tags for easier editing, type-ahead functionality for quick access, and comprehensive access to all Contact, Deal, Account, and Custom Object personalization tags.
* '''Modernized design and improved navigation:''' Enjoy a visually appealing and more efficient setup process.
* '''SMS message preview:''' See your message exactly as it will appear to your contacts.

=== Use Cases ===
* Send SMS when a contact abandons a cart.
* Collect customer feedback and online reviews by sending SMS text messages.
* Send SMS reminders for your webinars, virtual conferences, and other events.

=== Additional Resources ===
* [[How to send SMS messages to your contacts]]
* [[Purchasing the SMS add-on and credits]]
* [[Setting new standards for marketing automation in 2024]]