Editing A2P 10DLC Registration (section)

= A2P 10DLC Registration =

== Overview ==
All ActiveCampaign customers wishing to send SMS/text messages to recipients with U.S. phone numbers must undergo an industry-standard registration process called Application-to-Person 10-digit long codes, or A2P 10DLC. This process also impacts the reduction of SMS spam and fraud. 

== Important Notes ==
* Registration is only available for those within the Admin Group.
* Registration is required for all customers planning to send SMS messages to U.S. recipients. Inaction will increase the likelihood of message filtering.
* You only need to submit the registration form once. All information must be accurate. It is not possible to go back or edit details once you submit your registration.
* ActiveCampaign does not control the review process for SMS registration. This process can take as long as 5-7 business days.
* Businesses must have a valid Tax ID or Employer Identification Number (EIN) to register successfully. Registration for businesses without a Tax ID or EIN is not available at this time.
* An example of a 10-digit long code would be your personal phone number, including the area code.
* If you need to register for “Know Your Customer” guidelines implemented by UK carriers, please read the [[About SMS UK regulations and how to register in ActiveCampaign]] help article.

== How to Register for A2P 10DLC ==
You can access the A2P 10DLC registration process from the SMS > Registration area of your ActiveCampaign account.

# Click the “Register” button for the United States.
# Complete all required fields on the “Business Information” page.
## Click the “Business ID Type” dropdown to select your business type and provide your Tax ID or EIN.
### It is critical that you select the correct business type. Providing incorrect information will cause delays in the registration process.
### You can visit [EIN Tax ID Number Lookup & Validation](https://www.irs.gov/businesses/small-businesses-self-employed/apply-for-an-employer-identification-number-ein-online) to look up your EIN number.
# When finished, click “Next: Account Owner.”
# Complete fields for Account Owner. This includes name, email address, phone number, and job position and title. When finished, click “Next: Opt-ins.”
# Provide the methods your business uses to collect SMS opt-ins. Here, you need to supply the following:
## A link to your SMS privacy policy and terms of service.
## Select the primary method of collecting opt-ins from your contacts. You can choose from website, paper form, text keywords, or other. You can only select one option.
### You will be asked to provide more information depending on the method you choose.
### Note that you can upload screenshots instead of providing URLs if necessary.
# When finished, click “Next: Use cases.”
# Provide information on what you will use SMS for:
## Provide a description of how you plan to use your SMS campaign.
## Provide 2 sample text messages that you plan to use.
## Identify if your messages will include an embedded link and/or phone numbers.
# When finished, click “Next: Get your number.”
## We will supply an area code based on where your business is located. If this is incorrect, or if you wish to change your area code:
### Click the “Pick a different area code” button.
### Click the “State” dropdown, then select your state.
### Select your preferred area code.
# When finished, click “Next: Review.”
## Review and submit the information you provided on your application.
### If any areas are incorrect, click the “Edit” button and update your information.
### Click the checkbox acknowledging your application.
### Click the “Submit registration” button.

== Troubleshooting Your 10DLC Registration ==
Once your 10DLC registration is submitted, your account will show as “Pending approval” until it has been reviewed and accepted. At times, there can be a failure in registration. When this happens, a red callout box will appear with the information that needs to be fixed to approve your registration.

* Note that ActiveCampaign does not control the review process for SMS registration. This process can take as long as 5-7 business days.

If you receive a 10DLC registration error:
# Click SMS > Registration to navigate to your registration.
# Review the error and be prepared with the information to update your registration. Errors will explain what is incorrect and where to update the form.
# Click “Review Business Information” in the red callout box to go back to the brand form.
# Clicking the "Contact Support" button lets you submit a ticket to our Customer Experience team.
# Once in the brand form, update the incorrect information shown in the error message. For reference, the error message will also show on the brand page.
# Click “Resubmit brand information” to resubmit the updated registration for review.

== See Also ==
* [https://help.activecampaign.com/hc/en-us/articles/4405954552850-How-to-register-for-A2P-10DLC-in-ActiveCampaign How to register for A2P 10DLC in ActiveCampaign]
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